2. Privacy Policy

Kumrat Tourism respects the privacy of customers and website visitors. This Privacy Policy explains the types of information that may be collected when you use our website or request our services and how that information may be used.

2.1 Information We May Collect

Depending on the service requested, we may collect information such as:

• Name and contact details.
• Telephone or WhatsApp contact information.
• Email address.
• Booking and travel information.
• Pickup and destination information.
• Number of travelers.
• Accommodation requirements.
• Vehicle or transportation requirements.
• Payment and transaction information.
• Information voluntarily provided through forms or communications.

2.2 Identification Information

Certain hotels, transport providers, tourist destinations, government authorities or applicable laws may require identification information such as CNIC or passport details.

Such information will only be requested where reasonably necessary for booking, verification, accommodation, transportation, legal or operational requirements.

2.3 Payment Information

Payments may be processed through banks, payment gateways or other authorized payment providers. Where payment is processed by a third-party provider, that provider may process payment information according to its own privacy policy and terms.

Kumrat Tourism does not request customers to provide passwords, PINs, OTP codes or banking credentials through ordinary website contact forms or unofficial messages.

3. Information We Collect

When you browse the website, submit an inquiry, make a booking or communicate with us, certain technical or transactional information may also be automatically processed.

• IP address or approximate technical location.
• Browser and device information.
• Pages viewed and website interaction data.
• Referral information.
• Cookies and similar technologies.
• Booking and transaction records.

We use such information primarily for website operation, security, analytics, customer service, booking management and service improvement.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve performance, measure website usage and support marketing or analytics activities.

Third-party services integrated into the website may also place cookies or collect technical information according to their own policies.

Visitors can manage cookies through supported browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

Information may be used for legitimate business and service purposes, including:

• Processing booking and travel requests.
• Preparing quotations and invoices.
• Communicating booking information.
• Arranging hotels, vehicles and other services.
• Processing or verifying payments.
• Providing customer support.
• Managing cancellations and refunds.
• Improving our website and services.
• Preventing fraud, abuse and unauthorized activity.
• Meeting applicable legal or regulatory requirements.
• Sending service-related communications.
• Sending marketing communications where permitted and appropriate.

6. Information Sharing

We may share necessary information with trusted service providers where required to provide the service requested by the customer.

Examples may include:

• Hotels and accommodation providers.
• Vehicle and transportation providers.
• Tour guides and operational staff.
• Payment processors and financial institutions.
• Technology and hosting providers.
• Analytics or communication service providers.
• Government authorities where legally required.

We do not sell customer personal information as a business product.

7. Data Security

We use reasonable administrative, technical and organizational measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Booking Policy

A booking request does not automatically create a confirmed reservation. A booking becomes confirmed after the required payment has been received and the company has issued or confirmed the booking.

8.1 Advance Payment

Unless a different amount is stated on the relevant quotation, product page or invoice, a minimum 30% advance payment is required to confirm a booking.

8.2 Balance Payment

The remaining balance must be paid according to the terms stated on the quotation, invoice or booking confirmation. Unless otherwise stated, the balance is payable before or at the commencement of the booked service.

8.3 Booking Confirmation

Customers should retain their booking confirmation, quotation, invoice and payment receipt.

9. Payment Policy

Payments should be made only through official payment channels communicated by Kumrat Tourism Private Limited.

• A payment is considered received after successful confirmation or credit to the official payment channel.
• Customers should keep payment receipts or transaction references.
• Customers should verify unusual payment requests with the company through an official contact channel.
• Kumrat Tourism is not responsible for payments made to unauthorized individuals or unofficial accounts.

9.1 Additional Services

Additional services requested after confirmation may result in additional charges. Such charges must be settled according to the applicable quotation or invoice.

10. Cancellation & Refund Policy

10.1 Customer Cancellation

Customers may request cancellation through an official Kumrat Tourism communication channel.

Unless a separate cancellation condition is stated on the relevant product page, quotation or invoice:

• Standard advance payment: 30% of the total booking value.
• Eligible refund: 20% of the paid advance amount.
• Remaining 80% of the paid advance amount is non-refundable.

10.2 Refund Example

10.3 Third-Party Charges

Where a hotel, transport provider, campsite or other supplier has already charged a non-refundable amount, those costs may be deducted from any amount otherwise eligible for refund.

10.4 Refund Processing

Approved refunds are normally processed within 1–10 working days after the cancellation, refund amount and required payment information have been verified.

Bank or payment-provider processing times may be outside the company’s control.

10.5 Cancellation by Kumrat Tourism

If a service must be cancelled, postponed or materially changed because of circumstances outside our reasonable control, we will make reasonable efforts to offer an alternative arrangement where practical.

11. Booking Changes & Date Changes

Customers may request changes to travel dates, passenger numbers, accommodation, vehicle type, itinerary or additional services.

Changes are subject to availability and may change the total booking price.

A requested change is not confirmed until Kumrat Tourism has accepted it through an official communication channel.

12. Family Tours

Family tour packages may include private transportation, accommodation, meals, sightseeing, guides and other services depending on the selected package.

The exact inclusions and exclusions are stated on the relevant package page, quotation or invoice.

12.1 Customer Responsibilities

• Provide accurate booking information.
• Follow reasonable safety instructions.
• Respect accommodation and transportation rules.
• Respect local laws and community standards.
• Pay additional charges for approved extra services.

13. Group Tours

Group tour transportation may include Hi-Roof vehicles, Coasters, buses or 4×4 vehicles depending on the package, route and group size.

13.1 Meals

Unless otherwise stated, group packages may include breakfast and dinner. Lunch may not be included.

Where lunch facilities are limited, the company may facilitate arrangements at an additional cost.

13.2 Accommodation

Room and camp sharing arrangements depend on the selected package and will be communicated before departure.

13.3 Conduct

All participants must follow reasonable instructions from the tour coordinator, guide, driver and relevant service providers.

14. Hotel & Accommodation Policy

Hotel, guest-house, campsite and other accommodation services are subject to availability and the conditions of the relevant accommodation provider.

14.1 Room & Occupancy

Customers must comply with the occupancy limit of the booked room, camp or accommodation unit.

14.2 Identification

Hotels or authorities may require valid CNIC, passport or other identification during check-in.

14.3 Additional Charges

Additional charges may apply for extra guests, additional nights, room upgrades, damages or services not included in the original booking.

14.4 Direct Bookings

Accommodation booked independently by the customer outside Kumrat Tourism is not covered by Kumrat Tourism’s booking arrangements.

15. Vehicle Rental Policy

15.1 Point-to-Point Rental

Point-to-point transportation applies to the agreed route and destination.

Route deviations or additional destinations may result in additional charges.

15.2 Daily Rental

Daily rental conditions depend on the relevant quotation. Unless otherwise stated:

• Fuel is payable by the customer.
• Toll charges may be payable by the customer.
• Parking charges may be payable by the customer.
• Additional route charges may apply.

15.3 Passenger Capacity

Vehicles must not exceed their legally permitted passenger capacity.

15.4 Prohibited Use

Customers must not use rental vehicles for unlawful activities or activities that could place passengers, drivers, vehicles or third parties at unreasonable risk.

16. Tour Itinerary & Service Changes

Mountain tourism is dependent on weather, road conditions, destination accessibility, local conditions and operational availability.

Kumrat Tourism may modify the sequence of activities, routes, accommodation or sightseeing arrangements where reasonably necessary for safety or operational reasons.

Where practical, an alternative arrangement of comparable nature will be considered.

17. Weather, Natural Events & Force Majeure

Kumrat Tourism is not responsible for delays, interruptions, cancellations or route changes caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Heavy snowfall.
• Heavy rain.
• Landslides.
• Flooding.
• Earthquakes.
• Road closures.
• Government restrictions.
• Security restrictions.
• Public emergencies.
• Transport disruptions.
• Closure of tourist destinations.
• Other force majeure events.

18. Customer Safety & Conduct

Customers must follow reasonable safety instructions provided by the company, tour guide, driver, hotel, accommodation provider or relevant authorities.

Customers must not:

• Possess or use illegal drugs.
• Carry prohibited weapons or unlawful items.
• Engage in unlawful activities.
• Intentionally damage property.
• Endanger other travelers or staff.
• Disobey lawful safety instructions.

Where a customer’s conduct creates a serious safety, legal or operational risk, the company may terminate the relevant service without accepting responsibility for losses caused by the customer’s misconduct.

19. Health & Travel Fitness

Customers are responsible for determining whether they are physically able to participate in their selected tour, activity or journey.

Mountain travel may involve long journeys, uneven terrain, cold or hot weather, altitude and limited medical facilities in remote areas.

Customers should obtain appropriate professional medical advice where necessary before undertaking demanding travel or outdoor activities.

20. Additional & Personal Expenses

Unless specifically included in the package, customers are responsible for personal and additional expenses.

• Optional activities.
• Personal shopping.
• Extra meals.
• Room upgrades.
• Additional nights.
• Additional vehicle usage.
• Route deviations.
• Parking charges.
• Additional fuel.
• Personal medical expenses.
• Emergency expenses.
• Other services requested after booking.

21. Complaints & Service Issues

Customers should report service issues to the company coordinator or official support team as soon as reasonably possible while the service is in progress.

Early notification gives the company a reasonable opportunity to investigate and, where possible, resolve the issue.

Complaints submitted after completion of a service may be reviewed using booking records, supplier information, photographs, communications and other available evidence.

22. Website & Product Information

We make reasonable efforts to keep website information accurate and current. However, tourism conditions can change and some information may vary over time.

Photographs, destination images, hotel images, vehicle images, estimated travel times and promotional material are provided for general informational purposes.

Actual weather, road conditions, accommodation facilities, vehicle availability and destination conditions may vary.

22.1 Prices

Prices, availability, itineraries, accommodation, transportation and other service details may change before a booking is confirmed.

The price applicable to a confirmed booking is the amount stated on the customer’s confirmed quotation, invoice or booking confirmation, subject to agreed changes.

23. Official Communication & Payment Verification

Customers should rely only on official Kumrat Tourism communication channels for booking confirmations, payment instructions and policy-related information.

If a customer receives an unusual payment request or a request to change payment details, the customer should independently verify the request through an official company channel before making payment.

24. Customer Privacy Choices

Customers may contact Kumrat Tourism regarding questions about information associated with their booking or communications.

Where applicable, customers may request correction of inaccurate personal information or ask about the handling of their information.

Certain information may need to be retained where required for legal, accounting, security, transaction or legitimate business purposes.

25. Third-Party Services

Kumrat Tourism may use third-party providers for accommodation, transportation, payment processing, communications, hosting, analytics and other operational services.

Third-party providers may have their own terms, conditions and privacy policies. Customers may be required to comply with the applicable rules of those providers when using their services.

26. Service Limitations & Responsibility

Tourism services involve travel and circumstances that may be outside the company’s direct control.

Kumrat Tourism will make reasonable efforts to provide the services confirmed in the booking. However, the company cannot guarantee conditions that depend on weather, road accessibility, government restrictions, third-party suppliers or other circumstances beyond reasonable control.

Nothing in these policies is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited under applicable law.

27. Governing Law & Disputes

These policies are intended to operate in accordance with the applicable laws and regulations of Pakistan.

Customers are encouraged to contact Kumrat Tourism first so that booking or service concerns can be reviewed and, where possible, resolved through reasonable communication.

Where a dispute cannot be resolved through communication, the parties may use remedies available under applicable Pakistani law.

28. Policy Updates

Kumrat Tourism Private Limited may update these policies from time to time to reflect changes in services, technology, business operations, legal requirements or payment and booking procedures.

The latest version published on this website will apply to future bookings unless otherwise stated.

Existing confirmed bookings will generally remain subject to the terms communicated and accepted at the time of booking, unless a change is required by applicable law or mutually agreed by the parties.

29. Related Policies

Customers should also review the following website sections where applicable:

• Cancellation & Refund Policy
• Terms & Conditions
• Booking Policy
• Contact Us

If any linked policy contains service-specific conditions, customers should review those conditions before making a booking.

30. Contact Kumrat Tourism

For questions regarding privacy, bookings, cancellations, refunds, tours, accommodation, vehicle rentals or these policies, please contact Kumrat Tourism Private Limited through the official contact information published on our website.

For cancellation or refund requests, customers should provide their booking reference, customer name, relevant booking details and payment information required to verify the request.